When they leave the university with their degree, they know the basics to be successful after graduation from a financial perspective. CSU Long Beach is an open access institution. The university processes approximately , applications per year. Students have diverse backgrounds and a broad range of interests, which naturally leads to a lot of questions. This can lead to delays in responding. As a result, students experienced long wait times on the phone, lagging responses to emails and would sometimes call multiple departments trying to find answers to their questions.
The Admissions Office experienced similar challenges. The Admissions and Financial Aid Offices were determined to solve their servicing struggles. The pandemic created even greater urgency. The sudden and immediate transition to remote learning placed additional demands on the already stressed departments. The university went through a three month implementation process to carefully configure Elbee and ensure a successful launch. By the time we went live June of , we were able to answer almost custom questions with Elbee.
It was so important for us to include a lot of questions upfront because we were initially supporting three different departments, and we wanted to make a good first impression with users. At launch, Elbee boasted a 1.
It was important for the team to get it right from the beginning. Needless to say, the technology quickly caught on. Within the first three months, Elbee engaged in more than 23, conversations, supporting not just existing students, but prospective students and staff, too. Today, the chatbot participates in 1, to 2, conversations each week. Enrollment Services have since experienced other benefits from the technology.
The Chatbot has also provided opportunities for:. The resource has proven so instrumental that Student Financial Services has already jumped on the Elbee bandwagon. She has been a reliable resource to all engineering organization chapters at CSULB with their events, outreach, and socials. Tu can see the potential of what SASE community can bring to campuses across the US and would like to spread that message to encourage other academic faculty to inspire their students to do the same.
She enjoys teaching meditation to students. Yari Gonzalez is an advisor for Health Science. After graduation, she spent over six years working with community-based organizations in Alameda County providing assistance to low-income families.
She decided to go back to the educational environment, and for the past seven years, she was working at Chabot College as a Financial Aid Advisor. As a member of the CSCI student center advising team, she would like to share her knowledge and experience with students to help them achieve their career goals. She enjoys working with low- income, first-generation college students and watching them develop and move towards their goal of graduating.
She is fluent in Tagalog and Mandarin. During her free time, she enjoys gardening, cross stitching, knitting, traveling and reading. One advice she gives to students is "know who you are and what you want for your future.
Go to "Need to Register? Create your user name and password. Begin the workshops. Office is a Microsoft home-use product that gives CSULB faculty, staff , and students to access the following programs and services free of charge for their devices, as in connection to the university:. It is not allowed to have a name, contain offensive or inappropriate words, and not be used to facilitate misleading. The time frame for processing preferred first name changes takes about three business days.
You will receive an email confirmation after it has been approved and updated within the system. The email you provide will be updated to reflect the name you prefer within two business days following Enrollment Services approves your request. After you have confirmed that you have selected your early start Selection s and been accepted into University, you can begin the Early Start course s.
You must follow a few steps to gain access to your student center. CSULB The Degree Planner is a brand new online tool that allows most post-baccalaureate and undergraduate students to plot their entire academic journey to graduation. The Schedule of Classes lets you search for courses by subject and course type, instruction method, GE area, day and time, courses with open seats, and more. Examine all of the admission Application Information.
When you are registered in classes or have made any changes to your schedule for classes, You can check your schedule and current status.