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I do apologize if you had a bad experience at Calforex as we always strive to give the best customer service with the best rates. Please be aware that our suppliers buy larger bills from us at a lower rate, so we need to adjust our rates accordingly.
It is also very hard for us to sell large bills as clients do not want to travel to countries carrying larger denominations making it hard for them to purchase what they need when travelling abroad. We always compare our … — show. Unfortunately in your situation we tried very hard by our teller and manager to explain those reasons to you.
In return you started screaming and you would not listen to the explanation. You were actually threatened that we would have to call security to control your behavior. Furthermore, and out of revenge you proceeded to write this negative review and ask your family member to do the same just to get back at us because our explanation, that again, you wouldn't even listen to, did not meet your desires. We apologize for any inconvenience this has caused you and hope to see you again in the future!
Danilo Kocic , March 6, pm via Google. Very bad experience at this forex. Higher fees for large bills and lower rates than advertised. Do not recommend. The is not a true review and will be flagging it with google. You were instructed as per our client in another review to write this.
Hunter Shafaghian , February 5, am via Google. Different rates from what I got over the phone. Rude staff. I would give zeo star if there was an option. Company's official reply , February 5, pm via Google. We apologize for any rude service you received at our branch and will address the matter immediately. As for a different rate over the phone, this is possible because our rates can change throughout the day, multiple times throughout the day due to the fact the market rate is always fluctuating and our rates need to be updated accordingly.
Tyrell Blair Mrlegotoy , November 27, pm via Google. Best rates in Toronto and the GTA, go here rather than the bank or atm, you will save lots of money! Company's official reply , November 27, pm via Google. Thank you so much for you kind review, please visit us again. I went there to exchange a few hundred dollars and they charged me a service fee of around 4 CAD. On top of that, the I did not receive a good rate.
Wouldn't go there again. Company's official reply , September 28, pm via Google. Thank you for your review. I ask you, with whom are you comparing? Firstly our flat fee is quite competitive when you consider other currency exchange places where they charge between 5—10 percent. Again with whom are you comparing? The airports which charge 15—20 percent above m … — show. The banks that charge 5—8 percent above market? Not only are we better than the banks and airports we make sure that we compare with other currency exchange places to make sure we consistently have the best rates.
Jeffrey Himel , August 19, pm via Google. Called the company, got an exchange rate — not as good as some places downtown, but close enough without having to make the trip. Called back to confirm the rate and location, no problems. Got there and…no passport or driver's license means I can't exchange money.
I would also have told them about the cash exchange service fee I didn't discover until I got there. Complete waste of an hour of my time plus the trip. Thanks for nothing. Company's official reply , August 23, pm via Google. We are very sorry the teller did not specify what Identification to bring. We apologize for any inconvenience this has caused you. Going forward we will make sure our tellers are more aware of what to tell customers when they call in about exchanging currency.
Snow White , July 19, pm via Google. I was exchanging less than that, the gentleman asked for ID anyways. My wallet was stolen recently with all my cards, hence why it's handy to have cash right now. I offered my health card, he refused. Then I asked if I could just exchange less to have some spending money on hand at least.
He also refused, quoting he «can't because I've already asked him to exchange a different amount first» and by asking to exchange … — show. Definitely unpleasant, feels like they treat you like a criminal. With the numerous exchange options possible no reason to visit this rude place. To be clear: my chief complaint is the attitude and phrasing of the attendant. It's possible to convey the same information politely, and it's their right to decide how to conduct their business.
But the attitude of service I experienced was distasteful and condescending. Especially since Calforex has a great reputation, this experience stood out in stark contrast. Company's official reply , July 19, pm via Google. However, and again as part of the law and to adhere to FINTRAC we also have implemented policies also set by the law regarding know your client procedures.
Part of this enables us and we reserve the right to, ask for ID at any time. These laws are part of the proceeds of crime, money laundering and terrorism financing act and it is enforced u … — show. Under the law in Ontario, unfortunately the Health card is not considered valid ID.
Clients cannot change the amount to avoid giving ID. Unfortunately if we would do that, structuring we would be breaking the law and this would put our business in jeopardy. I am sorry that you felt that you were treated rudely, however sir I can assure you that we were only acting in accordance to what is required under the law set by the laws of Canada.
Thank you. Leo Latini , July 9, pm via Google. Extremely happy with the service and rates. I did a large US wire transfer and the manager Adam assisted me. I went back four days later and did another large currency exchange and saved a lot of money compared to what my bank offered me.
Professional, efficient and pleasant service was greatly appreciated! This is my new currency and wire transfer service that I will be using from now on. Company's official reply , July 9, pm via Google. Thank you so much. Please visit us again in the future! Clara Ramzy , March 17, am via Google. I came here because the rates were better than my bank. Im happy with what I saved. Company's official reply , March 19, pm via Google.
Thank you so much for your review. We try to make sure to have the best rates in the city so that means more money in your pocket. We look forward to seeing you again! Simon Leblond , February 9, am via Google. Company's official reply , February 11, pm via Google. Claire Horwood. Updated Jan 13, Learn more about how we fact check. Navigate International Money Transfers In this guide. Learn more about: Calforex exchange rates and fees Available currencies What types of transfers can you make with Calforex?
How long does a transfer with Calforex take? What payment methods does Calforex accept Is Calforex safe to use? How to register an account What is Calforex? In a nutshell How does Calforex compare to other providers? FAQs Start comparing.
Compare Money Transfers. Best Money Transfer Apps of Business Transfers. Fastest Money Transfers. Taxes on Large Transfers. All Services. Send money to. All Countries. Exchange rates. All Exchange Rates. Money Transfer Apps. Cheapest Way to Send Money Overseas.
Money Transfer Tracking. Not so great for Competitive rates Transparent fees Personal transfers Fast service. See our full list of pros and cons below. Learn more about: Exchange rates and fees Currencies Services Transfer time. Is it safe? What payment methods does Calforex accept You can pay for your money transfer with a direct deposit from your bank account, or by paying with PayPal or your debit or credit card. Transfers typically take days. Security and regulation: Physical and electronic security measures in place.
Established: Where is Calforex regulated? In a nutshell Pros Foreign exchange. Business transfers. You can use their online app to send business transfers at any time of day. Tuition payments. You can send money directly to your university using a convenient drop-down list. Buyback guarantee. They offer bonus cash when you make your first transfer or refer a friend. Cons No personal transfers. You can only send business transfers or pay tuition using their online platform.
Poor exchange rates. They add a larger margin to the exchange rate than specialist money transfer services. Hidden rates and fees. Takes longer. It can take up to 3 business days for your recipient to receive their funds. Our table below lets you compare services you can use to send money abroad.
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20 Calforex Foreign Exchange reviews. A free inside look at company reviews and salaries posted anonymously by employees. 4 Calforex Foreign Exchange reviews in Calgary, AB. A free inside look at company reviews and salaries posted anonymously by employees. We provide the best rates on foreign exchange while maintaining the widest selection of foreign currencies available in stock in our branches across Canada.